Returns & Refunds
If you are in any way unsatisfied with your order please get in touch.
For online purchases of in-stock items, VIMPELOVA will accept Items not worn, used or damaged for a full refund as set out below. Before returning an order please contact us at hello@vimpelova.com to let us know of your return.
Customer satisfaction is VIMPELOVA’s top priority, and as such it handles each query on an individual basis to the best of its ability. While VIMPELOVA hopes that the customer is delighted with their order, if they are not perfectly satisfied with the goods VIMPELOVA will happily offer a full refund or exchange. In order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all labels attached and in the original packaging. Please follow the steps below:
We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred and available. Please note:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. When approved the returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred. This process can take up to 30 days.
With exchanges, the customer’s new item(s) will be shipped to them as soon as the designer receives its returning package and any additional payment which is required.
FAULTY GOODS
If your item is deemed faulty, damaged or defected we will provide you with a replacement or a repair as soon as possible. In this event we will also refund you the cost of returning the item to us upon receiving proof of postage. If you do not require a replacement, we will refund you the total cost of the original order in addition to the cost of returning the item to us, upon the receipt of proof of postage.
MADE TO ORDER
Please be aware that items that are Made to Order are not refundable. International customs duties and sales taxes are not refunded for any shipments.
Please contact us at hello@vimpelova.com before returning an item with "Return Item" as the subject line.
Click here for our SHIPPING POLICIES.
For online purchases of in-stock items, VIMPELOVA will accept Items not worn, used or damaged for a full refund as set out below. Before returning an order please contact us at hello@vimpelova.com to let us know of your return.
Customer satisfaction is VIMPELOVA’s top priority, and as such it handles each query on an individual basis to the best of its ability. While VIMPELOVA hopes that the customer is delighted with their order, if they are not perfectly satisfied with the goods VIMPELOVA will happily offer a full refund or exchange. In order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all labels attached and in the original packaging. Please follow the steps below:
We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred and available. Please note:
- The customer must notify VIMPELOVA of their intentions to return the Item within within 14 days of the order being dispatched. For international orders, you must notify us within 20 days.
- Items must be returned within 14 days of the date of the return request. Returns outside these timeframes will not be accepted.
- The item is the customer’s responsibility until it reaches the designer. For the customer’s own protection, VIMPELOVA recommends that the customer sends the parcel using a delivery service that insures the value of the goods and proof of posting. We will not compensate for returned packages lost in the return shipping.
- The cost of returning the item to the designer is the customer’s responsibility.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. When approved the returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred. This process can take up to 30 days.
With exchanges, the customer’s new item(s) will be shipped to them as soon as the designer receives its returning package and any additional payment which is required.
- Please note: New and unused means that there are no marks on the item or any wear on the tags. VIMPELOVA does not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. VIMPELOVA is not responsible for any item that is not returned in the manner set forth above.
FAULTY GOODS
If your item is deemed faulty, damaged or defected we will provide you with a replacement or a repair as soon as possible. In this event we will also refund you the cost of returning the item to us upon receiving proof of postage. If you do not require a replacement, we will refund you the total cost of the original order in addition to the cost of returning the item to us, upon the receipt of proof of postage.
MADE TO ORDER
Please be aware that items that are Made to Order are not refundable. International customs duties and sales taxes are not refunded for any shipments.
Please contact us at hello@vimpelova.com before returning an item with "Return Item" as the subject line.
Click here for our SHIPPING POLICIES.